Privacy Policy

1. Introduction

Bayeni Containers (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or use our services. This policy complies with the Protection of Personal Information Act (POPIA) No. 4 of 2013 of South Africa.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, physical address
• Business Information: Company name, VAT number, billing address
• Transaction Information: Purchase history, payment details, order preferences
• Technical Information: IP address, browser type, device information, cookies
• Communication Records: Emails, phone calls, and other correspondence

3. How We Collect Information

We collect information through:

• Direct interactions when you fill out forms, place orders, or contact us
• Automated technologies such as cookies and server logs
• Third-party service providers (payment processors, delivery partners)

4. How We Use Your Information

We use your personal information for:

• Processing and fulfilling your orders
• Communicating about your orders, deliveries, and account
• Providing customer support and responding to inquiries
• Improving our website, products, and services
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring security

5. Legal Basis for Processing

Under POPIA, we process your personal information based on: (a) your consent, (b) the necessity to perform a contract with you, (c) compliance with legal obligations, and (d) our legitimate business interests.

6. Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery and logistics partners to fulfill your orders
• Payment processors to handle transactions securely
• Legal authorities when required by law
• Professional advisors (accountants, lawyers) for business purposes

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer records for 5 years after the last transaction.

9. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (where applicable)
• Object to processing for direct marketing
• Lodge a complaint with the Information Regulator

10. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at sales@bayenicontainers.co.za or write to us at our physical address.