Return policy.

Orders may be cancelled within 48 hours of payment without penalty, provided the container has not yet been dispatched for delivery. Cancellations after 48 hours may be subject to a 10% administration fee. Custom modification orders cannot be cancelled once work has started.

When your container arrives, please inspect it for visible damage or defects before signing the delivery note. Note any concerns on the delivery documentation at the time of delivery. Claims for transit damage that were not noted at delivery may not be honoured.

All new containers are covered by a 12-month structural warranty against manufacturing defects. Used containers are covered by a 6-month wind and watertight guarantee. Modified containers include a 12-month workmanship warranty on all modifications performed by our team.

Warranty claims must be submitted in writing within the warranty period, with photographs and a description of the issue. We may inspect the container on site or ask for it to be returned for assessment.

We issue refunds when:

• a container has a structural defect covered by warranty
• a container does not match the agreed specification on delivery
• an order is cancelled within the 48-hour cancellation window
• we cannot deliver because of our own logistical failure

Refunds are processed within 14 business days of the claim being approved and paid back to the account you paid from. Delivery costs are non-refundable unless the return is due to our error.

• damage caused by improper use, overloading or negligence
• normal wear and tear on used containers
• surface rust on used containers, unless it is structural
• damage from natural disasters, fire or theft
• modifications done by third parties
• containers moved from the original delivery location without our knowledge

Email sales@bayenicontainers.co.za or call 068 683 8986 with your order number, photographs of the issue and a short description. We respond within 2 business days.